Man do I love Qantas. Especially over United. I am glad I over-insisted that we fly qantas after last summer's debacle by United with losing my luggage, almost not letting us on the flight because it took TWO HOURS to check us in and the generally crap flying arrangements.
Qantas check-in was smooth. They seated us all together even tho originally we weren't set to be together. We got to the gate and found out our flight was delayed -- just didn't know how long. Ended up being 2 hours, but we left EXACTLY 2 hours after our scheduled departure for SF. But the pilots made up air-time and we got into SF on time.
Once seated in our seats, we found the 1st goodie bag of the day -- a pouch with socks, eye mask and lanyard to hang around our necks to keep things zipped up safely. Then we got the introduction on the in seat entertainment system. EVERYONE gets a tv, even in coach class, that we can choose movies, tv shows or music on demand. It even had a half dozen video games that the kids could play. There were child appropriate shows, so they could choose things without fear of finding a bad movie.
Then there were soft blankets, decent sized (and fluffed) pillows. The flight attendants came by and delivered an activity pouch to each kid. Our were very excited! Dinner came around and the food was good. Kids were served a kids meal before the adults so they didn't have to wait forever -- and we didn't even order them a specific kids meal, its just included. Our was nothing to write home about, but decent. And after dinner came POPSICLES!!! Then when that was all done, everyone got a snack pack to get them thru the sleeping portion of the night with water bottle, cookies, chips, fruit bar, peppermints and more. Quite nice -- definitely don't get that with United. Same thing happened for breakfast -- kids served first and then we got our meal.
Sadly, our happiness had to end in the States. We got our bags and whisked thru customs with no issues. All bags were there -- YIPEE!!!!!
Made it to our SF to Chicago flight and only waited 30 minutes (sounds good, right?) It was until we touched down in Chicago. Called m&d to tell them we were there. They sounded surprised -- the boards told them we wouldn't be in for another 40 minutes, so they were taking their time to get to the airport. Now they had to rush.
THEN, to make matters worse, not a single bag of our four measly bags showed up. We waited and waited and no bags. Jim went to claim at the counter and they said, "Didn't make the flight" and would be on the next flight out, which didn't get in until 5 something AM. UGH!!! I even spread out our clothes in three suitcases in case ONE got lost. Didn't plan on ALL FOUR getting lost.
Sunday came and no luggage. Was a real pain because it was swimming weather and the kids wanted desperately to swim, but no swimsuits. No luggage, no clean clothes! And they didn't arrive until 9.15PM!!!!
Moral of the story -- Qantas (Australian air line) was smooth. American Airlines sucked.